Tuesday, August 27, 2013

FT/Youth Programs Assistant-MainLibrary

Youth Programs Assistant

Job Description : 
Scope:

Perform duties to participate in the planning and presentation of programs and events for children and teens to encourage interest in reading and using the library, working within the limits or standard or accepted practice. Uphold the Library System’s mission and values in the pursuit of all duties; respect for the individual, our organization, and the community, excellence in everything we do, and integrity in our actions, while providing excellent customer service to all internal and external customers.

Essential Functions:

1.  Participate in the planning, development, scheduling, and delivery of routine and special programs and events for children and teens at Main, Branches and as an element in Library outreach programs. Identify themes and subjects, suggest ideas for programs, participate in script development, identify lists of library materials to support programs, identify and communicate with outside presenters, create reading lists and bibliographies, and upload program materials to websites, under direction and in support of system-wide programs.

2.  Create and produce publicity and marketing materials and update defined web pages to promote programs and special events. Monitor, Update and maintain assigned electronic products. 

3.  Plan and conduct programs and meetings for assigned teen club and in any venue to any youth audience as assigned. Deliver and involve children or teens in stories, rhymes, finger plays, book talks, library tours, crafts and music. Collect and record program surveys for evaluation of success of programs and events and record statistics.

4.  Maintain and communicate general knowledge of the children’s and young adult collections, knowledge of Internet and other computer resources, library policies, procedures, use of reference materials, and changes in the Library System. Explain the arrangement of materials and Library services, and policies. Assist youth and their caregivers in locating library materials and information.

5.  Provide staff from other departments with youth directed reference assistance as requested and to assist others engaged in special projects such as School Initiatives and Volunteer programs for teens. Conduct workshops and presentations for other staff and outside professionals to share experiences associated with youth programming.

6.  Attend community events, develop contacts, distribute literature, solicit donations for library programs, and meet with groups of children, teens, and/or caregivers to promote the youth services of the Library System.

7.  Assist to train and monitor TLC volunteers engaged in programming activities. Plan projects and program-related assignments in service learning for teen volunteers to complete for community service credit, and coordinate their participation at programs and special events.

Other duties may include, but are not limited to:

1.   Perform or assist with any system operations, under direction, to maintain work flow.

2.   Attend and participate in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies.

3.   Maintain work area in a clean and orderly condition. Ensure safe operating conditions within area of responsibility. Perform other related duties as assigned.

4.   Monitor patrons in the Library and remind them of Library policies as required to ensure that the resources of the Library are fully accessible to all patrons.

Tools and Equipment Used:

Computer, specialized software, video game consoles, LCD projector, audiovisual equipment, craft supplies, and common office equipment.
Job Requirements :
Skill : Customer Service -> Face-to-Face Support, Frontline Support
Compensation : From 15.24 To 15.24 USD Per Hour
Division : Youth Services
Location : Orlando FL US 32801 101 E. Central Blvd.
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : High School or equivalent
Category : Other
Deadline Date : August 29, 2013

PT/Technology Trainer, Floating (Bi-lingual English/Spanish)

PT/Technology Trainer, Floating (Bi-lingual English/Spanish)
24 hours


Job Description :

Scope:

Perform duties to provide computer training classes for patrons and staff, monitor public computer area and provide individual computer and electronic resource assistance to patrons, participate in the refinement of related training programs, and provide general, routine information and assistance to patrons, working within the limits of standard or accepted practice. Uphold the Library System’s mission and values in the pursuit of all duties; respect for the individual, our organization, and the community, excellence in everything we do, and integrity in our actions, while providing excellent customer service to all internal and external customers.

Essential Functions:

  1. Plan and conduct computer training classes for the public and for staff. Participate in the development and refinement of training programs. Ensure that all materials and administrative needs are available for training programs.
     
  2. Explain training options and opportunities and assist patrons to locate, access and use information provided through electronic resources. Provide prepared materials, as appropriate, to guide patrons in the use of electronic resources. Work with Community Relations to promote public training classes. Create materials to be used by others for computer assistance and for training the public.
     
  3. Maintain current awareness of and familiarity with new programs, electronic resources and computer equipment. Monitor computer station areas and other areas in assigned location and offer assistance to library patrons. Interpret requests from patrons to initially determine requirements. Assist patrons with general use of computer resources, provide routine information as to the basic operation of public access computers, programs, online catalog, online databases, Internet and e-mail. Assist patrons with accessing information and databases and with saving and printing files.
     
  4. Monitor computer equipment designated for public access. Respond to inquiries from patrons relating to computer operation. Perform basic troubleshooting routines including resolution of printer problems, loose connections and rebooting systems as required. Report the need for more extensive maintenance or repair. Ensure the availability of materials and supplies required in public access areas. Maintain and enforce computer use policies, including time limits and sign up sheets. Make recommendations for adjustments to policy.
     
  5. Respond to basic reference and information inquiries from patrons by utilizing appropriate electronic or print sources. Refer patrons to other staff for assistance with more complex search strategies or for selection of resources.
     
  6. Assist with development and maintenance of web pages and Internet information.
     
  7. Communicate knowledge of the Library’s collection, policies and procedures, programs, events and activities, use of reference materials and changes in the Library System. Maintain familiarity with the Library collection.
     
  8. Track, maintain and report on any range of information or statistics as required. Document and refer significant issues to Manager.

Other duties may include but are not limited to:

  1. Perform or assist with any system operations, as required or directed to maintain work flow or respond to emergency conditions.
     
  2. Attend and participate in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies.
     
  3. Monitor patrons in the Library and remind them of Library policies as required to ensure that the resources of the Library are fully accessible to all patrons.
     
  4. Maintain work area in a clean and orderly condition. Ensure safe operating conditions within area of responsibility. Perform other related duties as assigned.
     

Tools and Equipment Used:

Computers, usual peripherals and common office equipment.
Job Requirements :
  • Bi-lingual English/Spanish
  • Strong computer and training skills;
  • Knowledgeable in Microsoft Office, including but not limited to Word, Excel, PowerPoint, Publisher, etc
  • 1-2 years of training experience.

The successful candidate will also possess: Excellent written and oral communication skills; excellent customer service skills; energy and enthusiasm for the job and the mission of the Library; ability to function independently in a multi-tasking situation, as well as function as part of a team; ability to solve practical problems; ability to interpret a variety of instructions in written and oral form and apply to the training content.

Position requires travel to various work locations throughout Orange County for each assignment.

Must be able to work 24 hours per week.

Skill : Customer Service -> Frontline Support
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Compensation : From 15.24 To 15.24 USD Per Hour
Division : Technology & Education Center
Location : Orlando FL US 32801
Job Type : Part Time
Career Level : Entry Level (High School Education or Some College Preferred)
Education : High School or equivalent
Category : Customer Support/Client Care
Deadline Date : August 29, 2013

PT/Technology Trainer, Main Library (Bilingual English/Spanish)

PT/Technology Trainer, Main Library (Bilingual English/Spanish)
via site 


Job Description :
Perform duties to plan and conduct computer training classes for patrons and staff in the Main Library, provide patrons with assistance in the use of the Library’s electronic resources including reference systems, and provide clerical support within assigned library segment where material and cataloging or filing systems may be complex or unique and involve specific knowledge of defined materials, working within the limitations of standard or accepted practice. Uphold the Library System’s mission and values in the pursuit of all duties; respect for the individual, our organization, and the community, excellence in everything we do, and integrity in our actions with others, while providing excellent customer service to all internal and external customers.
Essential Functions:
1.    Conduct classroom training for the public and for staff. Prepare sign in sheets and completion certificates and manage attendance and cancellation issues in accordance with policy.
2.    Assist with scheduling of training programs. Assist patrons and staff to sign up for classes.
3.    Monitor computer equipment designated for public access. Perform start up and/or shut down activities in Computer Resource Center and ensure that area is properly maintained and that all required materials and supplies are available.
4.    Maintain current awareness and familiarity with new programs, electronic resources and computer equipment. Prepare content, scripts, and materials for electronic resources training classes and teach or assist to classes as assigned. Submit class ideas for approval and create curriculum and hand outs for authorized classes, with detailed instructions for classroom training.
5.    Respond to patrons in person and on the telephone. Interpret requests from patrons to initially determine requirements. Assist patrons with general use of computer resources. Provide information and assistance with the operation of public access computers, programs, online catalog and databases, Internet and e-mail. Assist patrons with downloading, saving and printing information. Refer patrons to other staff for assistance with more complex reference and search strategies.
6.    Perform basic troubleshooting routines including resolution of printer problems, loose connections and rebooting systems as required. Report the need for more critical maintenance or repair requirements.
7.    Communicate and enforce computer use policies. Communicate fees and collect and process receipts through cash register.
8.    Maintain and communicate knowledge of the Library’s collection, equipment, policies and procedures, programs, events and activities, use of electronic resources and changes in the Library System. Prepare schedules, notices or ads for offerings related to the Library’s electronic resources and training programs.
9.    Track, maintain, and report on any range of information or statistics as required. Document and refer significant issues to manager.
Other duties may include, but are not limited to:
1.    Perform or assist with any system operations, under direction, to maintain work flow.
2.    Attend and participate in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies. 
3.    Monitor patrons in the Library and remind them of Library policies as required to ensure that the resources of the Library are fully accessible to all patrons.
4.    Maintain work area in a clean and orderly condition. Ensure safe operating conditions within area of responsibility. Perform other related duties as assigned.
Tools and Equipment Used:
Computers and common peripherals, cash register, LCD projector, Smart Board, designated software, and common office equipment.
Job Requirements :
Bi-lingual English/Spanish; Strong computer and training skills; Knowledgeable in Microsoft Office, including but not limited to Word, Excel, PowerPoint, Publisher, etc.; 1-2 years of training experience; Bilingual English/Spanish preferred. 
The successful candidate will also possess: Excellent written and oral communication skills; excellent customer service skills; energy and enthusiasm for the job and the mission of the Library; ability to function independently in a multi-tasking situation, as well as function as part of a team; ability to solve practical problems; ability to interpret a variety of instructions in written and oral form and apply to the training content.
Skill : Customer Service -> Frontline Support
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Compensation : From 15.24 To 15.24 USD Per Hour
Division : Technology & Education Center
Location : Orlando FL US 32801
Job Type : Part Time
Career Level : Entry Level (High School Education or Some College Preferred)
Education : High School or equivalent
Category : Customer Support/Client Care
Deadline Date : 09/05/2013

IT Customer Service-Downtown Orlando

Resume sent to email.
____________________________
 
Allison and I'm an IT recruiter at Software Resources. Our records show that you are an experienced IT professional with experience in Customer Service. This experience is relevant to one of my current openings.

Come work downtown Orlando! You'll Client fun, challenging work, surrounded by talented, supportive managers and colleagues, and you'll enjoy:
  • Excellent benefits
  • Strong performance incentives
  • Exceptional growth opportunity
  • Diversity and respect
  • Every possibility for success
Work with the best, representing the best - all while having fun, earning great rewards, and building a future you always imagined.

Experience:

This position requires flexible scheduling, a high school diploma (or GED), previous customer service and technical support experience.

Duties:
  • Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
  • Reporting/escalating issues through the appropriate channels.
  • Effectively communication (verbal and written) information with team members and customers.
  • Diagnosing and providing a path to resolve various technical issues.
  • Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and reccomending changes.
  • Strive to meet highest level of customer satisfaction by resolving customer issues a professional and timely manner.
  • Multitask through multiple software systems while troubleshooting with customers.
  • Additional responsibility as business needs dictate.
Skills:
  • Excellent Customer Service Skills
  • Strong written, verbal, and organization skills.
  • Superior time management and prioritization skills.
  • Proficiency with Mac OS X & Windows
  • Typing skills
  • Deductive Reasoning Skills
  • Passion for technology
  • Excellent listening skills
  • Previous experience troubleshooting preferred
  • Ability to learn on the fly
  • Excellent listening skills
If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please email me at asmith@softwareresources.com, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you.
Sincerely yours,
Allison Smith
.........................
Allison Smith
Technical Recruiter
Software Resources
1325 S. International Parkway, Suite 2201
Lake Mary, FL 32746

Phone: (407) 515-6020 ext. 117
Fax: (407) 515-6091
Email: asmith@softwareresources.com

GraphicArt/IT Services myCFE

Received response from HR Manager, Francis Waters. She gave me her email, fwaters@mycfe.com and her phone number 407.896.9411 x 2254.

I replied with resume, portfolio sample, and availability open for freelance projects or any other IT position that may arise.

CFE Federal Credit Union is a member-owned; not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals.

Monday, August 26, 2013

GD_mktg myCFE

Central Florida Educators Federal Credit Union
www.mycfe.com
sent email as job did not appear.
call to check 407.896.9411.
graphic artist (marketing) lake mary, fl

GD @ Hajoca

Graphic Artist
Hajoca corporation
hajoca.com