Technology Trainer, Main Library
Job Description :
Scope:
Perform duties to
provide computer training classes for patrons and staff, monitor public
computer area and provide individual computer and electronic resource
assistance to patrons, participate in the refinement of related training
programs, and provide general, routine information and assistance to
patrons, working within the limits of standard or accepted practice.
Uphold the Library System’s mission and values in the pursuit of all
duties; respect for the individual, our organization, and the community,
excellence in everything we do, and integrity in our actions, while
providing excellent customer service to all internal and external
customers.
Essential Functions:
- Plan and conduct computer
training classes for the public and for staff. Participate in the
development and refinement of training programs. Ensure that all
materials and administrative needs are available for training programs.
- Explain training options and
opportunities and assist patrons to locate, access and use information
provided through electronic resources. Provide prepared materials, as
appropriate, to guide patrons in the use of electronic resources. Work
with Community Relations to promote public training classes. Create
materials to be used by others for computer assistance and for training
the public.
- Maintain current awareness of
and familiarity with new programs, electronic resources and computer
equipment. Monitor computer station areas and other areas in assigned
location and offer assistance to library patrons. Interpret requests
from patrons to initially determine requirements. Assist patrons with
general use of computer resources, provide routine information as to the
basic operation of public access computers, programs, online catalog,
online databases, Internet and e-mail. Assist patrons with accessing
information and databases and with saving and printing files.
- Monitor computer equipment
designated for public access. Respond to inquiries from patrons relating
to computer operation. Perform basic troubleshooting routines including
resolution of printer problems, loose connections and rebooting systems
as required. Report the need for more extensive maintenance or repair.
Ensure the availability of materials and supplies required in public
access areas. Maintain and enforce computer use policies, including time
limits and sign up sheets. Make recommendations for adjustments to
policy.
- Respond to basic reference
and information inquiries from patrons by utilizing appropriate
electronic or print sources. Refer patrons to other staff for assistance
with more complex search strategies or for selection of resources.
- Assist with development and maintenance of web pages and Internet information.
- Communicate knowledge of the
Library’s collection, policies and procedures, programs, events and
activities, use of reference materials and changes in the Library
System. Maintain familiarity with the Library collection.
- Track, maintain and report on any range of information or statistics as required. Document and refer significant issues to Manager.
Other duties may include but are not limited to:
- Perform or assist with any system operations, as required or directed to maintain work flow or respond to emergency conditions.
- Attend and participate in a
variety of meetings and task force groups to integrate activities,
communicate issues, obtain approvals, resolve problems and maintain
specific level of knowledge pertaining to new developments, requirements
and policies.
- Monitor patrons in the
Library and remind them of Library policies as required to ensure that
the resources of the Library are fully accessible to all patrons.
- Maintain work area in a clean
and orderly condition. Ensure safe operating conditions within area of
responsibility. Perform other related duties as assigned.
Tools and Equipment Used:
Computers, usual peripherals and common office equipment.
Job Requirements :
- Strong computer and training skills;
- Knowledgeable in Microsoft Office, including but not limited to Word, Excel, PowerPoint, Publisher, etc.;
- 1-2 years of training experience.
The
successful candidate will also possess: Excellent written and oral
communication skills; excellent customer service skills; energy and
enthusiasm for the job and the mission of the Library; ability to
function independently in a multi-tasking situation, as well as function
as part of a team; ability to solve practical problems; ability to
interpret a variety of instructions in written and oral form and apply
to the training content.
Skill :
Customer Service -> Frontline Support
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Compensation :
From 15.24 To 15.24 USD Per Hour
Division :
Technology & Education Center
Location :
Orlando FL US 32801 101 E. Central Blvd.
Job Type :
Full Time
Career Level :
Entry Level (High School Education or Some College Preferred)
Education :
High School or equivalent
Category :
Customer Support/Client Care
Deadline Date :
07/25/2013
INTERVIEW JULY 30 at 3PM, MAIN 2nd Floor Anne Collins
