6 hrs, 4 days a week
Technology Trainer, Branch Library (Bi-Lingual English/Spanish preferred but not required)
Job Description :
Scope:
Perform
duties to plan and conduct computer training classes for patrons and
staff in the Main Library, provide patrons with assistance in the use of
the Library’s electronic resources including reference systems, and
provide clerical support within assigned library segment where material
and cataloging or filing systems may be complex or unique and involve
specific knowledge of defined materials, working within the limitations
of standard or accepted practice. Uphold the Library System’s mission
and values in the pursuit of all duties; respect for the individual, our
organization, and the community, excellence in everything we do, and
integrity in our actions with others, while providing excellent customer
service to all internal and external customers.
Essential Functions:
1. Conduct
classroom training for the public and for staff. Prepare sign in sheets
and completion certificates and manage attendance and cancellation
issues in accordance with policy.
2. Assist with scheduling of training programs. Assist patrons and staff to sign up for classes.
3. Monitor
computer equipment designated for public access. Perform start up
and/or shut down activities in Computer Resource Center and ensure that
area is properly maintained and that all required materials and supplies
are available.
4. Maintain
current awareness and familiarity with new programs, electronic
resources and computer equipment. Prepare content, scripts, and
materials for electronic resources training classes and teach or assist
to classes as assigned. Submit class ideas for approval and create
curriculum and hand outs for authorized classes, with detailed
instructions for classroom training.
5. Respond
to patrons in person and on the telephone. Interpret requests from
patrons to initially determine requirements. Assist patrons with general
use of computer resources. Provide information and assistance with the
operation of public access computers, programs, online catalog and
databases, Internet and e-mail. Assist patrons with downloading, saving
and printing information. Refer patrons to other staff for assistance
with more complex reference and search strategies.
6. Perform
basic troubleshooting routines including resolution of printer
problems, loose connections and rebooting systems as required. Report
the need for more critical maintenance or repair requirements.
7. Communicate and enforce computer use policies. Communicate fees and collect and process receipts through cash register.
8. Maintain
and communicate knowledge of the Library’s collection, equipment,
policies and procedures, programs, events and activities, use of
electronic resources and changes in the Library System. Prepare
schedules, notices or ads for offerings related to the Library’s
electronic resources and training programs.
9. Track,
maintain, and report on any range of information or statistics as
required. Document and refer significant issues to manager.
Other duties may include, but are not limited to:
1. Perform or assist with any system operations, under direction, to maintain work flow.
2. Attend
and participate in a variety of meetings and task force groups to
integrate activities, communicate issues, obtain approvals, resolve
problems and maintain specific level of knowledge pertaining to new
developments, requirements and policies.
3. Monitor
patrons in the Library and remind them of Library policies as required
to ensure that the resources of the Library are fully accessible to all
patrons.
4. Maintain
work area in a clean and orderly condition. Ensure safe operating
conditions within area of responsibility. Perform other related duties
as assigned.
Tools and Equipment Used:
Computers and common peripherals, cash register, LCD projector, Smart Board, designated software, and common office equipment.
Job Requirements :
English/Spanish preferred but not required.
Minimum 1-2 years of classroom training experience.
Must be able to work 24 hours per week.
Strong
classroom computer and training skills; knowledgeable in Microsoft
Office 2007 and/or 2010 including Access, Excel, Word, PowerPoint,
Publisher and Outlook, Internet, computer hardware. Photoshop,
QuickBooks, and HTML are a plus.
The
successful candidate will also possess: Excellent written and oral
communication skills; excellent customer service skills; energy and
enthusiasm for the job and the mission of the Library; ability to
function independently in a multi-tasking situation, as well as function
as part of a team; ability to solve practical problems; ability to
interpret a variety of instructions in written and oral form and apply
to the training content.
Must be able to work 24 hours per week.
Skill :
Customer Service -> Frontline Support, Face-to-Face Support
Compensation :
From 15.24 To 15.24 USD Per Hour
Division :
Edgewater
Location :
Orlando FL US 32810 5049 Edgewater Dr.
Job Type :
Part Time
Career Level :
Entry Level (High School Education or Some College Preferred)
Education :
High School or equivalent
Category :
Customer Support/Client Care
Deadline Date :
07/25/2013
INTERVIEW: JULY 24 at 12:00PM in EDGEWATER LIBRARY, Lisa Stewart
No comments:
Post a Comment