IT Customer Service-Downtown Orlando

Resume sent to email.

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Allison and I'm an IT recruiter at Software Resources. Our records show that you are an experienced IT professional with experience in Customer Service. This experience is relevant to one of my current openings.

Come work downtown Orlando! You'll Client fun, challenging work, surrounded by talented, supportive managers and colleagues, and you'll enjoy:

• Excellent benefits
• Strong performance incentives
• Exceptional growth opportunity
• Diversity and respect
• Every possibility for success

Work with the best, representing the best - all while having fun, earning great rewards, and building a future you always imagined.

Experience:

This position requires flexible scheduling, a high school diploma (or GED), previous customer service and technical support experience.

Duties:

• Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
• Reporting/escalating issues through the appropriate channels.
• Effectively communication (verbal and written) information with team members and customers.
• Diagnosing and providing a path to resolve various technical issues.
• Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and reccomending changes.
• Strive to meet highest level of customer satisfaction by resolving customer issues a professional and timely manner.
• Multitask through multiple software systems while troubleshooting with customers.
• Additional responsibility as business needs dictate.

Skills:

• Excellent Customer Service Skills
• Strong written, verbal, and organization skills.
• Superior time management and prioritization skills.
• Proficiency with Mac OS X & Windows
• Typing skills
• Deductive Reasoning Skills
• Passion for technology
• Excellent listening skills
• Previous experience troubleshooting preferred
• Ability to learn on the fly
• Excellent listening skills

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please email me at asmith@softwareresources.com, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you.

Sincerely yours,
Allison Smith
.........................

Allison Smith
Technical Recruiter

Software Resources
1325 S. International Parkway, Suite 2201
Lake Mary, FL 32746
Phone: (407) 515-6020 ext. 117
Fax: (407) 515-6091
Email: asmith@softwareresources.com