24 hours
Job Description :
Scope:
Perform duties to provide computer training classes
for patrons and staff, monitor public computer area and provide
individual computer and electronic resource assistance to patrons,
participate in the refinement of related training programs, and provide
general, routine information and assistance to patrons, working within
the limits of standard or accepted practice. Uphold the Library System’s
mission and values in the pursuit of all duties; respect for the
individual, our organization, and the community, excellence in
everything we do, and integrity in our actions, while providing
excellent customer service to all internal and external customers.
Essential Functions:
- Plan and conduct computer training classes for the public and
for staff. Participate in the development and refinement of training
programs. Ensure that all materials and administrative needs are
available for training programs.
- Explain training options and opportunities and assist patrons to
locate, access and use information provided through electronic
resources. Provide prepared materials, as appropriate, to guide patrons
in the use of electronic resources. Work with Community Relations to
promote public training classes. Create materials to be used by others
for computer assistance and for training the public.
- Maintain current awareness of and familiarity with new programs,
electronic resources and computer equipment. Monitor computer station
areas and other areas in assigned location and offer assistance to
library patrons. Interpret requests from patrons to initially determine
requirements. Assist patrons with general use of computer resources,
provide routine information as to the basic operation of public access
computers, programs, online catalog, online databases, Internet and
e-mail. Assist patrons with accessing information and databases and with
saving and printing files.
- Monitor computer equipment designated for public access. Respond
to inquiries from patrons relating to computer operation. Perform basic
troubleshooting routines including resolution of printer problems,
loose connections and rebooting systems as required. Report the need for
more extensive maintenance or repair. Ensure the availability of
materials and supplies required in public access areas. Maintain and
enforce computer use policies, including time limits and sign up sheets.
Make recommendations for adjustments to policy.
- Respond to basic reference and information inquiries from
patrons by utilizing appropriate electronic or print sources. Refer
patrons to other staff for assistance with more complex search
strategies or for selection of resources.
- Assist with development and maintenance of web pages and Internet information.
- Communicate knowledge of the Library’s collection, policies and
procedures, programs, events and activities, use of reference materials
and changes in the Library System. Maintain familiarity with the Library
collection.
- Track, maintain and report on any range of information or statistics as required. Document and refer significant issues to Manager.
Other duties may include but are not limited to:
- Perform or assist with any system operations, as required or directed to maintain work flow or respond to emergency conditions.
- Attend and participate in a variety of meetings and task force
groups to integrate activities, communicate issues, obtain approvals,
resolve problems and maintain specific level of knowledge pertaining to
new developments, requirements and policies.
- Monitor patrons in the Library and remind them of Library
policies as required to ensure that the resources of the Library are
fully accessible to all patrons.
- Maintain work area in a clean and orderly condition. Ensure safe
operating conditions within area of responsibility. Perform other
related duties as assigned.
Tools and Equipment Used:
Computers, usual peripherals and common office equipment.
Job Requirements :
- Bi-lingual English/Spanish
- Strong computer and training skills;
- Knowledgeable in Microsoft Office, including but not limited to Word, Excel, PowerPoint, Publisher, etc
- 1-2 years of training experience.
The successful candidate will also possess: Excellent written and oral communication skills; excellent customer service skills; energy and enthusiasm for the job and the mission of the Library; ability to function independently in a multi-tasking situation, as well as function as part of a team; ability to solve practical problems; ability to interpret a variety of instructions in written and oral form and apply to the training content.
Position requires travel to various work locations throughout Orange County for each assignment.
Must be able to work 24 hours per week.
Skill :
Customer Service -> Frontline Support
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Compensation :
From 15.24 To 15.24 USD Per Hour
Division :
Technology & Education Center
Location :
Orlando FL US 32801
Job Type :
Part Time
Career Level :
Entry Level (High School Education or Some College Preferred)
Education :
High School or equivalent
Category :
Customer Support/Client Care
Deadline Date :
August 29, 2013
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