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Job Description :
Perform duties to plan and conduct
computer training classes for patrons and staff in the Main Library,
provide patrons with assistance in the use of the Library’s electronic
resources including reference systems, and provide clerical support
within assigned library segment where material and cataloging or filing
systems may be complex or unique and involve specific knowledge of
defined materials, working within the limitations of standard or
accepted practice. Uphold the Library System’s mission and values in the
pursuit of all duties; respect for the individual, our organization,
and the community, excellence in everything we do, and integrity in our
actions with others, while providing excellent customer service to all
internal and external customers.
Essential Functions:
1. Conduct
classroom training for the public and for staff. Prepare sign in sheets
and completion certificates and manage attendance and cancellation
issues in accordance with policy.
2. Assist with scheduling of training programs. Assist patrons and staff to sign up for classes.
3. Monitor
computer equipment designated for public access. Perform start up
and/or shut down activities in Computer Resource Center and ensure that
area is properly maintained and that all required materials and supplies
are available.
4. Maintain
current awareness and familiarity with new programs, electronic
resources and computer equipment. Prepare content, scripts, and
materials for electronic resources training classes and teach or assist
to classes as assigned. Submit class ideas for approval and create
curriculum and hand outs for authorized classes, with detailed
instructions for classroom training.
5. Respond
to patrons in person and on the telephone. Interpret requests from
patrons to initially determine requirements. Assist patrons with general
use of computer resources. Provide information and assistance with the
operation of public access computers, programs, online catalog and
databases, Internet and e-mail. Assist patrons with downloading, saving
and printing information. Refer patrons to other staff for assistance
with more complex reference and search strategies.
6. Perform
basic troubleshooting routines including resolution of printer
problems, loose connections and rebooting systems as required. Report
the need for more critical maintenance or repair requirements.
7. Communicate and enforce computer use policies. Communicate fees and collect and process receipts through cash register.
8. Maintain
and communicate knowledge of the Library’s collection, equipment,
policies and procedures, programs, events and activities, use of
electronic resources and changes in the Library System. Prepare
schedules, notices or ads for offerings related to the Library’s
electronic resources and training programs.
9. Track,
maintain, and report on any range of information or statistics as
required. Document and refer significant issues to manager.
Other duties may include, but are not limited to:
1. Perform or assist with any system operations, under direction, to maintain work flow.
2. Attend
and participate in a variety of meetings and task force groups to
integrate activities, communicate issues, obtain approvals, resolve
problems and maintain specific level of knowledge pertaining to new
developments, requirements and policies.
3. Monitor
patrons in the Library and remind them of Library policies as required
to ensure that the resources of the Library are fully accessible to all
patrons.
4. Maintain
work area in a clean and orderly condition. Ensure safe operating
conditions within area of responsibility. Perform other related duties
as assigned.
Tools and Equipment Used:
Computers and common peripherals, cash register, LCD projector, Smart Board, designated software, and common office equipment.
Job Requirements :
Bi-lingual
English/Spanish; Strong computer and training skills; Knowledgeable in
Microsoft Office, including but not limited to Word, Excel, PowerPoint,
Publisher, etc.; 1-2 years of training experience; Bilingual
English/Spanish preferred.
The successful candidate will also
possess: Excellent written and oral communication skills; excellent
customer service skills; energy and enthusiasm for the job and the
mission of the Library; ability to function independently in a
multi-tasking situation, as well as function as part of a team; ability
to solve practical problems; ability to interpret a variety of
instructions in written and oral form and apply to the training content.
Skill :
Customer Service -> Frontline Support
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Computer Programs -> Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Outlook, Microsoft Excel, Microsoft Word
Compensation :
From 15.24 To 15.24 USD Per Hour
Division :
Technology & Education Center
Location :
Orlando FL US 32801
Job Type :
Part Time
Career Level :
Entry Level (High School Education or Some College Preferred)
Education :
High School or equivalent
Category :
Customer Support/Client Care
Deadline Date :
09/05/2013
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