Client Support Director (Sanford)

Job Title: Director, Client Support Company: NeuLion Director - Client Support NeuLion is an Internet TV pioneer and has developed many technologies to provide the best interactive user experiences on PC, TV and Mobile devices. Our customers include NFL, NHL, MLS, ESPN360, Dish Networks, 200 NCAA colleges and others. This is an opportunity to join our incredible and talented business operations team. We offer a great benefits package and compensation along with the chance to work with cutting edge technology. The right candidate must be self starters, work well with others and be able to adapt to changes quickly in a high pressure environment. Join us and we will provide you not only a great job but also a rewarding career. Essential Duties: Primary responsibilities includes management of various teams responsible for day-to-day support of 100+ digital partners: Lead team of project managers tasked with enabling partners’ digital efforts via web and mobile platforms to include site build, special projects and day-to-day CMS and front-end assistance Develop junior staff skills in areas of project and product management Merge client, partner and company goals in an effective and efficient manner Identify changes in work scope and ensuring appropriate planning measures are taken with internal/external clients to reassess, escalate and amend scope of work responsibilities Track milestones and timelines across projects and regularly report progress status Contribute to product development and management for both CMS and front-end features Requires experience in a fast-paced, results-oriented online environment, as well as strong knowledge of digital fundamentals and technologies. Director - Client Support Requirements Excellent communications skills; creative problem solving and prioritization skills Ability to maintain positive relationships with clients in the midst of changing project requirements within a deadline-driven environment Strong interpersonal skills and ability to perform effectively in a team environment Proven ability to handle multiple projects simultaneously in a fast-paced environment Knowledge of project management principles, practices, techniques and tools Strong organization, multitasking and documentation skills Familiar with Internet’s fundamental concepts and best practices for content delivery and presentation Experience in mobile web and application scope, deployment, support Understand basic Internet components: HTML, CSS, JavaScript, XML Knowledge of web and mobile UX fundamentals Knowledge of social media fundamentals Education/Experience: 5 years project, account or product management experience Minimum 5 years experience within Internet, IT or new media environment Experience in college athletics or professional sports marketplace a plus Requires a Bachelor's degree or equivalent work experience Director - Client Support Location : 800 Central Park Dr. Sanford, FL 32771 (map it!Map it!) Employee Type : Full-Time Industry : Internet - ECommerce Call Center / SSO / BPO Manages Others : Yes Job Type : IT & Technical Education : 4 Year Degree Experience : At least 5 year(s) Post Date : 2/7/2013