Desktop Support (Orlando)

DESKTOP SUPPORT Company: SNI Technology Contact: David Gilcher Description: - Help ensure a high level of satisfaction through ownership, resolution and appropriate escalation of issues and trouble tickets; maintain proactive and timely communication with customers via multiple mediums (voice, tickets, email, IM, walk-ups) - Act as strong technical resource and senior escalation point for multiple technologies, including Windows and Mac desktop systems. - Responsible for all escalations related to the Windows OS including Win7\Win 8 updates, system upgrades, VMWare, Citrix support, Malware, Encryption, VPN, messaging, etc.