- Location:
- Orlando, FL
- Area Code:
- 407
- Telecommute:
- no
- Travel Required:
- none
- Skills:
- Windows and / or MAC desktop O/S MS Office MS Outlook
- Pay Rate:
- Market
- Tax Term:
- CON_CORP CON_W2
- Length:
- 6+Months
- Date Posted:
- 6-21-2013
- Position ID:
- SDSC345
- Dice ID:
- 10450757
Job purpose:
This objective of this position is to support our tier 1 and tier 2 agents, as well as our end users. The primary focus will be email and ticket queue coordination and ticket assignment. Additionally routine tasks may be assigned based upon workload. This is an entry level position and the candidate may grow into more technical roles which include password resets, troubleshooting printer setup, basic diagnosing of software, and answering questions on business specific applications.
Assume ownership of our end users IT issues and track those issues to resolution while providing appropriate updates to the end user.
Responsibilities:
Respond to incoming questions/issues in a timely manner.
Provide assistance and perform assigned tasks
Develop an understanding of our IIT environment and our businesses.
Execute the activities associated with the identification, prioritization, and resolution of reported incidents / requests.
Document each ticket and/or task with a level of detail to enable other support teams to effectively pick up the issue when it is escalated
Participate and /or create process documentation
Submit Requests and Incidents on behalf of our end users and coordinates with other IT areas to resolve problems as necessary.
Track all end user contacts in the ticket tracking system, with all relevant end user and request information
Follow Incident Management and Escalation policies and procedures.
Participate in a supportive role by acting as a liaison between the end user and departments within the IT organization, to ensure that all reported system problems are resolved in an accurate and timely manner
Requirements:
A two year degree from an accredited school.
Familiarity with Microsoft and / or Mac Operating Systems
Familiarity with Microsoft Office family applications (especially Outlook)
Ability to multi - task
Ability to meet strict deadlines
Very good organizational skills
Very good communication skills
Exceptional phone etiquette.
Excellent customer service skills
Flexibility and ability to work shifts
Technical skills:
Basic skills in:
Windows and / or MAC desktop O/S
MS Office
MS Outlook
Active Directory user and computer account management
PC security - antivirus, windows software firewall and anti-spyware
BlackBerry / IPhone / Android exposure is desirable.
Highly Desired Advantages:
Experience in the use of IT support tools and email
IT certifications (MCP, A+, Cisco, Dell, HDI, etc..)
Please send the resume at abbas.shaik@techsol4u.com or call me at 925 215 7665.
This objective of this position is to support our tier 1 and tier 2 agents, as well as our end users. The primary focus will be email and ticket queue coordination and ticket assignment. Additionally routine tasks may be assigned based upon workload. This is an entry level position and the candidate may grow into more technical roles which include password resets, troubleshooting printer setup, basic diagnosing of software, and answering questions on business specific applications.
Assume ownership of our end users IT issues and track those issues to resolution while providing appropriate updates to the end user.
Responsibilities:
Respond to incoming questions/issues in a timely manner.
Provide assistance and perform assigned tasks
Develop an understanding of our IIT environment and our businesses.
Execute the activities associated with the identification, prioritization, and resolution of reported incidents / requests.
Document each ticket and/or task with a level of detail to enable other support teams to effectively pick up the issue when it is escalated
Participate and /or create process documentation
Submit Requests and Incidents on behalf of our end users and coordinates with other IT areas to resolve problems as necessary.
Track all end user contacts in the ticket tracking system, with all relevant end user and request information
Follow Incident Management and Escalation policies and procedures.
Participate in a supportive role by acting as a liaison between the end user and departments within the IT organization, to ensure that all reported system problems are resolved in an accurate and timely manner
Requirements:
A two year degree from an accredited school.
Familiarity with Microsoft and / or Mac Operating Systems
Familiarity with Microsoft Office family applications (especially Outlook)
Ability to multi - task
Ability to meet strict deadlines
Very good organizational skills
Very good communication skills
Exceptional phone etiquette.
Excellent customer service skills
Flexibility and ability to work shifts
Technical skills:
Basic skills in:
Windows and / or MAC desktop O/S
MS Office
MS Outlook
Active Directory user and computer account management
PC security - antivirus, windows software firewall and anti-spyware
BlackBerry / IPhone / Android exposure is desirable.
Highly Desired Advantages:
Experience in the use of IT support tools and email
IT certifications (MCP, A+, Cisco, Dell, HDI, etc..)
Please send the resume at abbas.shaik@techsol4u.com or call me at 925 215 7665.
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