Orange County Library Systems
| Orlando FL US 32819 7255 Della Dr. PT, $11.61/hr Branch Circulation Clerk
Job Description :
Scope:
Perform
duties to assist patrons, perform any range of circulation desk
activities and maintain library materials in assigned locations, working
in assigned branch and within the limits of prescribed routines. Uphold
the Library System’s mission and values in the pursuit of all duties;
respect for the individual, our organization, and the community,
excellence in everything we do, and integrity in our actions, while
providing excellent customer service to all internal and external
customers.
Essential Functions:
1. Set
up circulation desk for daily operations, initiate library system
computers, cash register drawer and other equipment including public
access computers, peripherals, and copiers. Ensure adequate supply of
paper, toner and other required supplies. Close circulation desk and
computer stations at end of business day. Retrieve materials from book
drop and check materials in through computer system, determining
appropriate branch assignment, arrange books on carts for shelving or in
boxes for distribution to proper locations. Sort and distribute
incoming mail and record receipt of periodicals.
2. Greet
patrons, respond to questions, provide routine reference and
directional assistance and refer patrons to librarian for significant
reference issues. Maintain computer sign in logs and assist patrons with
routine troubleshooting on public computer stations and report more
significant problems. Answer telephones and answer routine inquiries and
direct reference calls as required.
3. Receive
materials from patrons, check the condition of materials, assess late
and damage fines, check materials in, respond to computerized prompts to
indicate fines, explain fining procedure, collect fines from patrons,
make proper change and credit patron's computerized record with payment.
4. Respond
to patron's requests to check out materials or purchase items for sale,
using computer system. Respond to computer prompts regarding account
holds, lost or stolen cards or similar messages in accordance with
prescribe procedures. Process patron requests for reserves on books.
Receive and process gift books from patrons. Process patron requests to
release print jobs and collect related printing fees. Provide routine
information as to operation of programs or access to internet sites and
e-mail and refer inquiries regarding training or reference issues to
librarians.
5. Respond
to patron's requests for library cards, explain procedures and
policies, review identification to ensure that it meets with
requirements and prepare library card. Offer patrons opportunity to
register to vote and provide required forms.
6. Collect
materials from library tables and boxes from other locations, prepare
books for shelving, shelve and shift books and read shelves to ensure
that all materials are placed in proper location.
7. Maintain
copy machines with required paper and toner and clear jams. Remove cash
from copy machines or other vending areas. Count, reconcile and prepare
cash for deposit, preparing required documentation.
8. Type memoranda, supply lists and other data and prepare payroll sheets.
9. File items in vertical file and purge vertical files as directed. Maintain library bulletin boards and displays.
Other duties may include, but are not limited to:
1. Perform or assist with any system operations, as required or directed to maintain work flow or respond to emergency conditions.
2. Attend
and participate in a variety of meetings and task force groups to
integrate activities, communicate issues, obtain approvals, resolve
problems and maintain specific level of knowledge pertaining to new
developments, requirements and policies.
3. Monitor
patrons in the Library and remind them of Library policies as required
to ensure that the resources of the Library are fully accessible to all
patrons.
4. Maintain
work area in a clean and orderly condition. Ensure safe operating
conditions within area of responsibility. Perform other related duties
as assigned.
Skill :
Customer Service -> Face-to-Face Support, Frontline Support
Compensation :
From 11.61 To 11.61 USD Per Hour
Division :
Southwest
Location :
Orlando FL US 32819 7255 Della Dr.
Job Type :
Part Time
Career Level :
Entry Level (High School Education or Some College Preferred)
Education :
High School or equivalent
Category :
Customer Support/Client Care
Deadline Date :
May 9, 2013
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