Business Process Analyst (Osceola County)

EF JOb # 697483

 

Job Description

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Job Title	Business Process Analyst- Osceola County
Duration
Location	Kissimmee, FL,
Other Location
Description	Business Process Analyst GENERAL DESCRIPTION OF DUTIES Under general direction, the purpose of the position is to assist and support the Supervisor in facilitating the implementation of enhanced business processes and solutions for Osceola County as a part of the Business Process Improvement team.  This position participates in return on investment and “after-the-fact” analysis to determine the quality and results of implemented improvements.  Employee functions at entry professional level to perform skilled technical activities, specifically with a focus in process mapping.  Tact and diplomacy are necessary as the position will have considerable contact with other departments, County administration and the Board of County Commissioners. ESSENTIAL JOB FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Analyze and document business processes and respective workflows. To provide the link between the customer, Information Technology and the Business Process Improvement throughout the process improvement when technology has been determined to be the preferred solution. Collecting, understanding, and documenting the business requirements for the project. Assist the Supervisor with day to day management of change requests and project plans to ensure agreed deadlines of process improvements are met. Assists the Supervisor in compiling weekly reports showing progress against outstanding milestones, status, resource requirements, risks and dependencies.  Includes identifying, tracking and resolving any issues encountered in a timely manner. Assists the Supervisor with analysis after implementation to determine the return on the County’s investment. To design and execute the test scenarios. Day to day management of change requests in relation to the project plans to ensure agreed deadlines are met. Weekly reports to be produced for the project manager showing progress against outstanding milestones, status, resource requirements, risks and dependencies.  Includes identifying, tracking and resolving any issues encountered in a timely manner. Assists the user department in analyzing needs specific to the process assigned and facilitate the discussion. Performs duties as assigned/necessary which are related, or logical in assignment to the position. MINIMUM QUALIFICATIONS: Associate’s degree in Computer Science or related field; supplemented by two (2) years knowledgeable and skilled experience in applications support and business process analysis; or an equivalent combination of education, certification, training and/or experience.  Experience in Business Process analysis and improvement preferred.  Must possess and maintain a valid Florida Driver’s License. KNOWLEDGE, SKILLS AND ABILITIES: Ability to present and demonstrate the accepted process improvement methodology to large and small groups guiding the group through various stages of the process improvement lifecycle. Demonstrable evidence of analyzing and documenting complex business processes. Knowledge of the body of available and current information resources applicable to the team’s functions for technical research and development purposes. Skill in interpersonal, leadership, planning, management and communications; ability to communicate professionally verbally, in writing, and in presentations. Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications. Ability to establish and maintain effective working relationships with employees, division and department heads, public/private sector contacts, and County administration. Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction. PHYSICAL DEMAND RATING: Physical demand: Sedentary -10 pounds maximum lifting. -Occasional (up to 1/3 of the work time) lifting, carrying, pushing and pulling. -Some occasional walking or standing may be required. -Expressing or exchanging ideas by spoken word or perceiving sound by ear. -Good eyesight for production or safety of self and others Location: Information Technology Department (BPI)- Kissimmee, FL Work Schedule:  Monday-Friday 8AM-5PM May include weekends Rate of Pay:  $45,905.60- (exempt position) Depending on experience Closing-Pending-Will close without notice Provided y Source2