Kelly- Computer Operator 2nd Shift

Job Code : 147441

Job Type : Full Time

Shift/Hours : First Shift (Day)

Category : IT/Software Development

Career Level : Experienced (Non-Manager)

Education : Some College Coursework Completed

Compensation : From 13.00 To 14.00 USD Per Hour

% of Travel Required : 1-10%

Location : Lakeland Florida US 33801

Job Description :

The Computer Operator –

controlling network and peripheral equipment in the company data center. This team player must possess a

strong sense of urgency and be adept at multi-tasking and adapting to changing work assignments quickly in

order to effectively support the needs of the department.

The position requires above average attention to details, concern for the exact correctness of work, and strong

commitment to tasks completed on time. This person will take work seriously, has a strong sense of duty, and

is disciplined.

2nd Shift (10:00 AM to 7:00 PM) is responsible for operating, monitoring and

ESSENTIAL DUTIES AND RESPONSIBILITIES

and tickets, notify appropriate IT personnel – if needed

Provide Level 1 Help Desk support with efficient handling of customer problems, filling out required logs

personnel according to on-call lists

Efficient handling of critical situations when abnormal circumstances occur, including notification of

both written and verbal, for the Help Desk and company personnel

Assist in the review of documentation prepared by other areas and provide the necessary training, updates,•

to network hardware and software and 2

Maintain documentation regarding network configuration, operating procedures, and service records relatingnd shift operations.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIESKNOWLEDGE

Knowledge of networking technology.

PERSONAL SKILLS AND ABILITIES

(internal and external) about product functionality and technology as well as individuals at all levels of the

organization

Strong interpersonal and communication skills with the ability to speak comfortably with customers

EDUCATION/TRAINING/EXPERIENCE

A high school diploma or general equivalency diploma and formal training in computers, networks and

programming with a minimum of 2 years relevant work experience in a Data Center and/or Help Desk Support

role; or equivalent combination of education and experience.

This positon is a project for a length of 60 - 90 days.

Independent, team playerStrong Computer SkillsExcellent verbal and written communication skillsStrong Customer Service and Support OrientationAble to work with multiple hardware and software platformsAnalytical with good problem-solving skillsMust possess general equipment troubleshooting knowledgeKnowledge of general business terminology and principlesWorking knowledge of MS Windows, MS Word, MS ExcelPerform other duties as assignedProvide system support to internal and external customers in a timely mannerAssist in reconfiguring system components when individual units fail, when neededEnsure all documentation is kept up-to-dateMaintain machine performance and production recordsPerform preventive maintenance when necessary to ensure user uptimeTroubleshooting backup problemsResponsible for backup processing; Ensure data is backed up correctly and properly stored.Responsible for monitoring console or terminal, storage devices and printersReport, document and follow up on all problems encountered – Hardware, Software, Users, etc…Must be available on an on-call basis for after hours support