Tech Support Specialist (disney 1.9.2013)

	Technical Support Specialist
Job Description	Technology is at the forefront of delivering the magic and enabling the unparalleled vacation experience that makes Walt Disney Parks & Resorts the most visited tourist destinations. The Global Business Technology Strategy (GBTS) team combines custom technology solutions with creativity to produce robust applications that enhance all aspects of the guest experience. From one of the most sophisticated hotel reservation systems in the world to Disney Cruise Line shipboard systems, Disney Vacation Club member services, FastPass ticketing, PhotoPass, and even inventory applications to ensure we have the right number of Cast costumes. GBTS seeks forward-thinking team members who are passionate about delivering a quality product and enjoy working closely with business partners on both strategic and tactical challenges. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for. “It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
Responsibilities	Perform as a Team member responsible for the Operations Management of the Point of Sale production systems supporting the Food & Beverage and Merchandise Lines of Business. This position will work closely with POS Management and other technical team members for the support and operations of GBTS services on a segment wide (WDW & DLR) scale. This position will be responsible for but not limited to leading and coordinating Change Management and Problem Management activities while working closely with our business partners and vendors. This position will require working in a highly pro-active sustainment environment responsible for team efficiencies, on call responsibilities and knowledge management.
Basic Qualifications	Minimum 2 years qualified experience Proven experience in developing processes and procedures Ability to be flexible with work schedule, including weekends and holidays Proven experience and strong understanding of Microsoft SQL server Demonstrated computer proficiency within a Windows environment ITILv3 Foundations Strong working knowledge of Microsoft Windows O/S Proven experience with HP Service Manager
Preferred Qualifications	Familiarity with HTML Familiarity with ASP.NET Familiarity with JavaScript Demonstrated strong partnering skills Demonstrated strong organizational skills Demonstrated strong written and verbal communication skills Demonstrated strong analytical skills
Required Education	Bachelor’s degree or equivalent in IT related field of studies
Job Posting Industries	Leisure and Travel
Additional Information	©Disney is an equal opportunity employer. Drawing Creativity from Diversity. *LI-JC1 Keyword: FINS
Primary Location-City	Lake Buena Vista
Primary Location-State	FL
Primary Location-Country	US
Auto req ID	59844BR